Order Fulfillment & Delivery Rates
Order processing is usually completed within 24 hours of placing your order (72 hours on weekends). Depending on where you live, your shipment will usually arrive between two and eight business days after your order is processed. Some products may be made-on-demand and will specify their individual construction and delivery times on the product page itself. Please refer to the table below for typical approximate shipping times after delivery to the shipping carrier. Shipping does not take place on weekends.

Contiguous U.S. Alaska & Hawaii Standard: 3-8 business days 5-10 business days Expedited: 2-3 business days 4-5 business days Express: 1-2 business days 3-4 business days

Delivery times to APO or FPO locations and U.S. territories, commonwealths, or protectorates cannot be estimated.

Delivery of Backorders and Pre-orders
Shipments on backorders and pre-orders are estimated. Please refer to our Frequently Asked Questions entries on backorders and pre-orders for more information. The information specified there regarding these two topics is binding in relation to this Shipping Policy.

Shipments to the Non-Continental U.S.
Shipments to Alaska, Hawaii, and U.S. commonwealths or territories may have an additional shipping charge of $3.00-$10.00 for Standard, $15.00-$30.00 for Expedited, or $40.00-$50.00 for Express deliveries, which will be added to your final shipping value upon checkout or after your order has been reviewed. If the additional charge must be added when your order is being reviewed then you will be contacted for permission before this is done.

Some products cannot be shipped to certain U.S. territories or commonwealths such as Puerto Rico, Guam, etc. Products which can be shipped to these locations will note that in the products Can Ship To field on the product page itself.

Delivery Requirements
Some shipments may require a certain form of delivery. This will be noted on the product page and in your shopping cart during checkout. For instance, certain perishables may require shipment via Express delivery.

Shipping Restrictions
There are a few exceptions where we cannot ship to P.O. boxes, so a standard shipping address may be required. If you submit an order that cannot be shipped to a P.O. box we will contact you to request a different shipping location. Some products may be too large to ship to a P.O. box or overseas. The approximate shipping dimensions can be found on most product pages.

Delivery Destinations
On most orders we can ship to APO/FPO locations, but please contact us beforehand if you have any doubts. Products which cannot be shipped APO/FPO locations will often state this in the Can Ship To field on the product page. In the event that an order or product on an order cannot be shipped to an APO/FPO, you will be offered the choice of shipment to a different location or full refund.

The countries that each product can be shipped to is located on each specific product page next to the Can Ship To field. With the exception of most APOs and FPOs we do not currently ship to locations other than the United States and some of its territories.

Returns and Refunds
If the product box has not been opened, the product is defective, damaged during delivery, or simply incorrect you may return the product to us for refund or replacement within 14 days of the order date. We must receive the return within this 14 days (or before the RMA # expires, whichever is sooner) or it may be subject to a restocking fee. Non-defective returns on closeout items, or items that have been discontinued, may carry a restocking fee. Non-defective products must be returned to us undamaged and in perfect condition and may carry a small restocking fee if returned for refund due to processing fees. The product must be unregistered, and include all manuals, enclosures, cables, accessories, etc. that shipped with the product. If any of these materials are missing, you will be billed accordingly. Original shipping charges are not refundable.

Return or Refund Limitations
Returns received without an RMA number or not approved for return, will be refused:

* If a product has its own specific Return Info/Limitations info listed on that products page, that info supercedes the return info and limitations found here. * Please inspect your order immediately upon receipt. If the product is damaged in transit we have only 48 hours to do a damage claim. After that products damaged during shipment cannot be returned or replaced due to mishandling by the shipping carrier. * Most products are not returnable after 30 days. Others may have additional return limitations/extensions as stated on each product page. * A product which upon your inspection is deemed to be blemished in some manner, may only be returned for an otherwise identical non-blemished replacement if a replacement is available. Products marked as "blemished", "refurbished", or "display unit" at the time of purchase may not be returned for this reason. * Some non-defective products cannot be returned due to limitations imposed by certain distributors and manufacturers. Most products with an SKU starting with "DS" cannot be returned if non-defective. * Most computer and video games can only be returned for replacement, not refund, due to the fact that they contain unique registration codes. If you need to return such then please do not open the product box and request your return immediately. * No returns on consumables are allowed (i.e. food, printer cartridges, batteries, etc). If you need to do a return on a consumable you must contact the manufacturer directly. * Returns on Microsoft products are generally not allowed due to their over-arching return policy which we have no control over. Please contact us anyway regarding your return and we will try to facilitate it the best we can.

Procedure for Making a Return
In the event that a return is necessary, you must obtain an RMA number prior to returning the product. Please submit a Return Authorization Request with the following:

* Your full name * Order number(s) * The product title or SKU * The specific problem you have encountered

If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Please submit a Return Authorization Request with the following:

* Your full name * Order number(s) * The product title or SKU expected * Title of the product you incorrectly received

We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us or we will refund you for the return shipping amount.

Important: Products returned without an RMA number will not be accepted and a refund will not be issued.

Concerning RMA Numbers
• The RMA number must be on the shipping label, not the carton. Please do not write on the shipping carton/box. • Most RMA numbers are only good for 14 days. Any products returned after the expiration date will be refused.

Advanced Replacements
We sometimes allow advanced replacements in which we will ship a replacement for a product ordered before the defective or incorrect unit is actually returned to us. In the case of this event we will either provide you with an RMA number for making the return for the merchandise being replaced or we will supply a return mailer/label along with the replacement shipped in advance plus the RMA number. Not all products are available for advanced replacements.

Please note that if you fail to return the defective or incorrect merchandise to us before the RMA number expires we will make every attempt at contacting you to resolve the failed return. If we do not receive positive verification from you of the shipment being returned to us within 15 days of the RMA expiration, or if the RMA could not be re-issued because the return was being sent directly to the manufacturer, then your credit card will be charged the duplicate amount for the order in question. You will be informed you that this charge has taken place, whether by phone, email, or both.

If at any point in the future a return is authorized for the merchandise which you previously failed to return in a timely fashion then your credit card will be refunded the duplicate amount minus a restocking fee to be determined at that time.

Product Questions
If you have any questions about a specific product, please Contact Us before you place an order. If possible, please include the URL to the product in question, not the name of the product, as we sometimes have products with very similar names.